The Canada Revenue Agency headquarters Connaught Building pictured in Ottawa. THE CANADIAN PRESS/Sean Kilpatrick

The Canada Revenue Agency headquarters Connaught Building pictured in Ottawa. THE CANADIAN PRESS/Sean Kilpatrick

CRA watchdog finds agency taking weeks to process some claims for recovery benefits

Complaints have said the agency can take up to 10 weeks to issue a $500-a-week Canada Recovery Benefit payment

The Canada Revenue Agency is being taken to task by a federal watchdog for not being as upfront as it should be over how long it might take to process applications for pandemic aid.

The $500-a-week Canada Recovery Benefit is paid out by the agency to qualifying workers who have earned at least $5,000 in the preceding 12 months.

In most cases, the application process is quick, but in others, the agency has to do additional digging to verify eligibility.

The taxpayers’ ombudsperson said his office has received complaints that CRA call-centre agents can’t offer a timeline for when verification work will be done, leaving thousands in financial hardship.

Francois Boileau said taxpayers should be able to have more details on how long it will take the agency to verify documents so they can plan how to cover their bills like rent.

He said complaints to his office have said the agency can take up to 10 weeks to finish the process before issuing a payment.

The process differs from one that was used one year ago for the CRB’s forerunner, the Canada Emergency Response Benefit. Applications were quickly approved and payments issued with the government opting to do a review after-the-fact to recoup improper payments.

With the CRB, the government pushed that verification to the front of the application process, including asking for pay slips or records of employment if the agency couldn’t easily confirm that someone met the earnings threshold.

Once the documents came in, the agency started the clock.

In March, there were complaints that it could take four to six weeks for the process to play out.

More recently, it has risen to eight to 10 weeks.

The agency had differing timelines referenced on different parts of its website, but updated them to in recent days after Boileau suggested the CRA do so.

“The CRA understands that the longer processing times for these recovery benefit applications may place a financial burden on Canadians who depend on these benefits as income replacement,” the agency said in a statement.

“In some cases, processing times may be extended for unforeseeable reasons.”

The CRA says the process shouldn’t be nearly as long for anyone who filed their 2020 tax return, which would easily let the agency verify income eligibility when an application rolls in.

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

Coronavirus

Just Posted

A tent housing a mobile vaccination clinic. (Interior Health/Contributed)
Second dose vaccinations accelerating throughout region: Interior Health

To date, more than 675,000 doses have been administered throughout the region

Okanagan Lake (File photo)
Thompson-Okanagan ready to welcome back tourists

The Thompson-Okanagan Tourism Association expects this summer to be a busy one

..
Four Paws Food Bank-Barriere helps area pet owners

Leia Kett (as in Star War’s Princess Leia) has been a Barriere… Continue reading

teaser
Dynamic drives and pitiful putting helped even the score

Another Ladies’ Night has come and gone. This season is passing by… Continue reading

(Metro Creative graphic)
BC Liquor Store in Barriere raises $1,026 for grad celebrations

Barriere Secondary is once again a recipient of the annual Safe Grad… Continue reading

People line up to get their COVID-19 vaccine at a vaccination centre, Thursday, June 10, 2021 in Montreal. THE CANADIAN PRESS/Ryan Remiorz
Vaccines, low COVID case counts increase Father’s Day hope, but risk is still there

Expert says people will have to do their own risk calculus before popping in on Papa

Athena and Venus, ready to ride. (Zoe Ducklow - Sooke News Mirror)
Goggling double-dog motorcycle sidecar brings smiles to B.C. commuters

Athena and Venus are all teeth and smiles from their Harley-Davidson sidecar

Kimberly Bussiere and other laid-off employees of Casino Nanaimo have launched a class-action lawsuit against the Great Canadian Gaming Corporation. (Chris Bush/News Bulletin)
B.C. casino workers laid off during pandemic launch class-action lawsuit

Notice of civil claim filed in Supreme Court of B.C. in Nanaimo against Great Canadian Gaming

A Photo from Sept. 2020, when First Nations and wild salmon advocates took to the streets in Campbell River to protest against open-pen fish farms in B.C.’s waters. On Dec. 17, federal fisheries minister Bernadette Jordan announced her decision to phase out 19 fish farms from Discovery Islands. Cermaq’s application to extend leases and transfer smolts was denied. (Marc Kitteringham/Campbell River Mirror)
Feds deny B.C.’s Discovery Island fish farm application to restock

Transfer of 1.5 million juvenile salmon, licence extension denied as farms phased out

John Kromhoff with some of the many birthday cards he received from ‘pretty near every place in the world’ after the family of the Langley centenarian let it be known that he wasn’t expecting many cards for his 100th birthday. (Special to Langley Advance Times)
Cards from all over the world flood in for B.C. man’s 100th birthday

An online invitation by his family produced a flood of cards to mark his 100th birthday

FILE – Nurse Iciar Bercian prepares a shot at a vaccine clinic for the homeless in Calgary, Alta., Wednesday, June 2, 2021. THE CANADIAN PRESS/Jeff McIntosh
B.C. scientists to study effectiveness of COVID vaccines in people with HIV

People living with HIV often require higher doses of other vaccines

A 50-year-old woman lost control of her vehicle Tuesday, June 15, crashing through a West Vancouver school fence that surrounds playing children. (West Vancouver Police)
Driver ticketed for speeding near B.C. school crashes into playground fence days later

‘It’s an absolute miracle that nobody was injured,’ says Const. Kevin Goodmurphy

Dr. Réka Gustafson, who is British Columbia’s deputy provincial health officer, speaks during a news conference in Vancouver on April 8, 2015. THE CANADIAN PRESS/Darryl Dyck
B.C. public health officials prepare to manage COVID-19 differently in the future

Flu-like? Health officials anticipate shift from pandemic to communicable disease control strategies

Most Read