LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. (Cole Burston/The Canadian Press)

LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. (Cole Burston/The Canadian Press)

LifeLabs facing proposed class action over data breach affecting up to 15M clients

LifeLabs said the data hack affected up to 15 million customers, almost all of them in Ontario and B.C.

A proposed class action lawsuit has been filed against medical services company LifeLabs over a data breach that allowed hackers to access the personal information of up to 15 million customers.

In an unproven statement of claim filed in Ontario Superior Court on Dec. 27, lawyers Peter Waldmann and Andrew Stein accuse LifeLabs of negligence, breach of contract and violating their customers’ confidence as well as privacy and consumer protection laws.

The statement of claim was filed on behalf of five named plaintiffs, including lead plaintiff Christopher Sparling, but seeks to represent all Canadians who used LifeLabs’ services, or else those who were told they were affected by the breach, if that information becomes available.

The plaintiffs allege LifeLabs “failed to implement adequate measures and controls to detect and respond swiftly to threats and risks to the Personal Information and health records of the class members,” in violation of the company’s own privacy policy.

In the court document, specific allegations include a failure to implement “any, or adequate, cyber-security measures,” neglecting to hire or train personnel responsible for network security management, storing personal information on unsecured network and servers, and failing to encrypt the data.

LifeLabs has said the data hack affected up to 15 million customers, almost all of them in Ontario and British Columbia. The compromised database included health card numbers, names, email addresses, logins, passwords and dates of birth, but it was unclear how many files were accessed. The lab results of 85,000 customers in Ontario were also obtained by the hackers, the company said.

READ MORE: Hackers target LifeLabs medical database in B.C., Ontario

The class action, which has yet to be certified, asks for more than $1.13 billion in compensation for LifeLabs’ clients, who they say experienced repercussions including damage to their credit reputation, wasted time, and mental anguish.

“The Plaintiffs and the Class Members are therefore obliged to take all reasonable steps necessary to protect their information including hours of wasted time and inconvenience involved in applying for identity theft protection services, changing passwords, notifying financial institutions and applying for new social insurance numbers from Service Canada, as well as the humiliation and mental distress of having lab tests results released without their consent,” the statement of claim read.

The plaintiffs are also seeking additional punitive and moral damages.

LifeLabs chief executive Charles Brown apologized earlier this month for the breach, which led the company to pay a ransom to retrieve the data.

The company also assured the public that its consultants have seen no evidence that data from LifeLabs has been trafficked by criminal groups that are known to buy and sell such data over the internet.

The company did not immediately respond to a request for comment on Sunday.

The Canadian Press


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

River’s incredible story came to an end when he was finally caught in a live trap on Dec. 13, 2020, after spending 16 days of surviving on his own in a North Thompson Valley wilderness area. (James Akey photo)
Bringing River home for Christmas

Lost dog saved from B.C. wilderness by a community that cared

Amanda Parsons, a registered nurse on staff at the Northwood Care facility, administers a dose of the Moderna vaccine to Ann Hicks, 77, in Halifax on Monday, Jan. 11, 2021. THE CANADIAN PRESS/Andrew Vaughan-Pool
61 new COVID-19 cases, two more deaths in Interior Health

Twenty-nine people are in hospital, seven of whom are in intensive care

A health-care worker prepares a dose of the Pfizer-BioNTech COVID-19 vaccine at a UHN COVID-19 vaccine clinic in Toronto on Thursday, January 7, 2021. THE CANADIAN PRESS/Nathan Denette
253 new COVID-19 cases, 4 more deaths in Interior Health over the weekend

More than 1,000 cases in the region remain active

Interior Health update. File photo.
86 new COVID-19 cases, two more deaths in Interior Health

The new deaths are from Heritage Square, a long-term care facility in Vernon

A woman wearing a protective face mask to curb the spread of COVID-19 walks past a mural in Victoria, B.C., on Monday, Dec. 7, 2020. THE CANADIAN PRESS/Marissa Tiel
115 new COVID-19 cases, no new deaths in Interior Health

There are now a total of 4,970 cases in the region

A woman writes a message on a memorial mural wall by street artist James “Smokey Devil” Hardy during a memorial to remember victims of illicit drug overdose deaths on International Overdose Awareness Day, in the Downtown Eastside of Vancouver, on Monday, August 31, 2020. THE CANADIAN PRESS/Darryl Dyck
B.C. paramedics respond to record-breaking number of overdose calls in 2020

On the front lines, COVID-19 has not only led to more calls, but increased the complexity

The Elk Valley Hospital is adapting to meet the needs of patients in the Elk Valley.
One in five tests in Fernie area coming back positive: doctor

Dr Ron Clark of Elk Valley Hospital said one in five tests was returning positive for COVID-19

Throughout December, RCMP conducted CounterAttack road checks as police worked to keep roads free of impaired drivers. (BLACK PRESS file photo)
From the “You can’t make this stuff up” file – stories from the BC CounterAttack campaign

Amusing, yes, but a reminder impaired driving affects ability to drive and to make good decisions

(Thesendboys/Instagram)
Video of man doing backflip off Vancouver bridge draws police condemnation

Group says in Instagram story that they ‘don’t do it for the clout’

Inspection of bridge crossing on a B.C. forest service road. (B.C. Forest Practices Board)
B.C. falling behind in maintenance of forest service roads

Auditor finds nearly half of bridges overdue for repair

(Black Press Media files)
Woman steals bottles of wine after brandishing stun baton in New Westminster

Police say the female suspect was wearing a beige trench coat with fur lining

Stand up paddleboarder Christie Jamieson is humbled to her knees as a pod of transient orcas put on a dramatic show on Jan. 19 in the Ucluelet Harbour. (Nora O’Malley photo)
UPDATED WITH VIDEO: Vancouver Island paddle boarder surrounded by pod of orcas

“My whole body is still shaking. I don’t even know what to do with this energy.”

Toronto’s Mass Vaccination Clinic is shown on Sunday January 17, 2021. THE CANADIAN PRESS/Frank Gunn
Canadian malls, conference centres, hotels offer up space for COVID vaccination centres

Commercial real estate association REALPAC said that a similar initiative was seeing success in the U.K.

Kamala Harris and Joe Biden are sworn into office on Wednesday, Jan. 20, 2021, at the U.S. Capitol in Washington, D.C. (Saul Loeb/Pool Photo via AP)
Joe Biden has been sworn in as the 46th president of the United States

About 25,000 National Guard members have been dispatched to Washington

Most Read