New Interior crisis line network launched

New Interior crisis line network launched for all Interior Health residents

All Interior Health residents now have around-the-clock access to toll-free telephone support when they need assistance managing personal concerns with the launch of an Interior Crisis Line Network.

The new toll-free number is 1-888-353-CARE (2273).

The Interior Crisis Line Network was created with the assistance of  the BC Crisis Line Association and the five Interior crisis line  providers: the East Kootenay Crisis Line, the Kootenay Boundary Crisis Line, the Cariboo Chilcotin Crisis Line, the Kelowna Community Resource Centre and the North Okanagan PIN (People in Need) Crisis Line. Within the network, the five crisis lines are using the same protocols and tools to ensure callers receive a consistent level of support whether they are speaking to someone from a local crisis line or from another Interior-based crisis line.

When a caller dials 1 888 353-CARE (2273) they will first be linked to a crisis line closest to them geographically, if that line is busy, the system will automatically route the call to another interior-based crisis line.

“An integrated Interior Crisis Line is the best approach to providing consistent and responsive crisis line support across the region,” said Interior Health board chair Norman Embree. “The goal is to provide all residents with the support they need when they need it.”

Crisis line workers are trained to support and guide callers through a variety of problems they may be facing such as depression, poverty, abuse or homelessness. All crisis line workers have access to a comprehensive database of community and emergency support services that are available in each area.

The Interior Crisis Line Network integrates evidence-based best practice from the provincial 1-800 SUICIDE line, other provincial crisis lines and the American Association of Suicidology.

“The Interior Crisis Line Network is manned by trained people who live in and understand the challenges, opportunities and culture of the Southern Interior,” said Bryan Redford, IH West community director. “We’ve also worked closely with our Aboriginal Health Program to ensure that culturally appropriate intervention options are available and known to all crisis line workers.”

“Each time I take a call,” said Sandy, a crisis line worker, “I hear the difference having a safe place to call, to be heard, makes in people’s lives. Crisis lines save lives for certain and they support people in making positive changes. That’s what inspires me to volunteer.”

The Interior Crisis Line Network received $74,200 in one-time startup funding from Interior Health and will receive $437,000 in annualized funding.

Crisis Lines in B.C. provide over 3.7 million minutes of support each year. Someone reaches out to call their local crisis line every three minutes.