Laura Jones, Chief Strategic Officer of the Canadian Federation of Independent Business (submitted)

COLUMN: Governments should modernize their processes, get with the times for 2020

Laura Jones is the chief strategic officer at the Canadian Federation of Independent Business

The start of a new decade is a great opportunity to make resolutions to ditch unhealthy habits and adopt a better way of doing things. This goes for our governments too. Committing to the 2020 Red Tape Challenge would be a fabulous New Year’s resolution for governments from Smithers, British Columbia, to the province of Ontario to Corner Brook, Newfoundland. It’s a New Year’s resolution that would give Canadians the best gift of all—time.

The challenge is simple: Implement at least one digital modernization initiative. Ditch the fax machine or the antiquated requirement that people show up in person during inconvenient office hours to do basic transactions. Fix broken links and optimize online forms. Make it possible to find things on websites. Accept payments online. Make sure getting from online to a real person is easy when needed with clear contact information and timely responses.

Many governments are already taking good steps in this direction. The federal government, for example, is focused on digital modernization as part of its regulatory competitiveness agenda. But it is clear that there is still far more to do.

On a recent small business survey, one respondent commented: “Government web pages are like a bad dream. Often if you need to go back a page, you end up starting over. Then you can’t use the same password and have to reset.”

ALSO READ: 20 B.C. cities ranked on ‘red tape’ when starting a business

Frustrations with fax machines abound: “We were required to complete a complex application…and fax it in for enrollment. We wrote an incorrect number on one of the documents. We could not just fax in the corrected page, we had to refax the total 15 pages. After this happened a couple of times, we were advised we also needed to submit additional information…and that we could not just submit the additional information. We now had to refax the 17 pages. As we do not have a fax machine in our store, we had to incur quite a substantial cost to fax 4 times…”

Even Canada’s largest city is way behind the times. Toronto still requires small business owners to submit business license applications in person. Allowing this to be done online would free up thousands of hours. Imagine if every government in Canada took one similar small step to go from in-line to online. It would be a meaningful gift of time, to say nothing of how much lower our collective blood pressure would be.

For governments wanting to accept the challenge, just send CFIB a fax! Better yet, come see us in person with your documents. Unfortunately, we can’t tell you how long the wait will be. Oops, that was channeling 1993. Just send us a quick email if you want to promote what you are doing or need some suggestions from your local small businesses on where to start.

For those wanting to support the challenge, if you have an idea for your local or provincial government we would be happy to raise it on your behalf. Email or join the conversation with the hashtags #redtape and #axethefax.

Laura Jones is the Chief Strategic Officer at the Canadian Federation of Independent Business. She founded Red Tape Awareness Week and is Chairing the Federal External Advisory Committee on Regulatory Competitiveness. She can be reached at laura.jones@cfib.ca or @CFIBideas.

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

First presumptive case of coronavirus identified in the Interior Health region

The woman, in her 30s, travelled from Shanghai and lives in the interior

Clearwater Rotary holds Iceman Days fishing derby

Variable temperatures in late January kept the ice on Dutch Lake sturdy… Continue reading

Valhalla awaits in Clearwater

Barriere residents (l-r) Steve Rainer, Mary MacLennan, Jordan Rainer, Carman Smith and… Continue reading

The Dreamer’s Lover

Reflections: by Rita Joan Dozlaw

Monday, Feb. 17 is Family Day in B.C. – Are you ready?

Nearly two-thirds of Canadians reside in a province that observes a statutory… Continue reading

Protesters barricade Premier John Horgan’s home ahead of B.C. budget unveiling

Demonstrators from the Extinction Rebellion have blocked the Langford driveway

Forest industry supporters and convoy arrive at B.C. legislature in Victoria

Rally delivers petition in favour of ‘working forests’

Ten poisoned eagles rushed to veterinary hospital in Nanaimo

Eagles stricken after eating flesh of euthanized animal at Nanaimo Regional Landfill

Trudeau says Wet’suwet’en crisis, rail blockades a critical moment for country

First Nations leaders suggest it may be time to peacefully end the blockades

B.C. budtenders become first private cannabis workers to unionize in Canada

Two of seven Clarity Cannabis storefronts vote to join UFCW 1518 union

Kids exposed to household cleaners as newborns more likely to get asthma: B.C. study

Air fresheners, plug-in deodorizers, antimicrobial hand sanitizers and oven cleaners were the worst culprits

Victoria, Abbotsford record biggest jumps in rent prices nationwide: report

Toronto and Vancouver had priciest rentals in Canada

VIDEO: Convoy of forest industry supporters on its way to Victoria

Rally at the B.C. legislature begins with participants setting off from Campbell River

Teen snowmobiler found safe after overnight search in Okanagan

The teen had been missing since just after 6 p.m. on Monday

Most Read